Get a problem sorted.
Choose a named guide and the access you want. Check the result yourself. Stop a session whenever you need to.
A little help. A lot more independence.
Life is bigger
than your login.
Keep your technology in order, your people close, and your day your own. One familiar place to ask, choose your help, and see the problem through.
Your devices. Your choices. Help on your terms.
✓
One less thing.A little more peace of mind.
k.MY HOMEE
Good morning, Evelyn.
What would you like a hand with?
You're in charge of what you share.
01 / A FAMILIAR PLACE TO STARTLess fuss. More living.
You know a thing or two.
You shouldn't need to know
every little technical thing.
New phone. Forgotten password. A message that feels a little off. Start with one question, and take the next step with confidence.
That's what help is for.Check before you act.
Look at a message together. Spot warning signs, verify through a separate route, and keep uncertain things open.
Keep a way back in.
Review your recovery plan without sharing passwords. Let someone help with the checklist, on your terms.
Life with Know Better
The family help desk
gets a day off.
Passwords. Doctor appointments. The little things that used to mean another call to the kids. Hear how Know Better makes everyday life easier.
Find your own peace of mindA KNOW BETTER CUSTOMER STORY00:42
Your day, made simpler
A clear head starts
with a clear home.
No maze of menus. No technical vocabulary test. Just the things that matter, easy to find.
MY HOUSEHOLD
Familiar help, wherever you are.
A simple start on your iPhone.
A home-screen shortcut, a clear next step, and help you invite. Screen sharing starts with your permission for that session.
You choose the help and permissions that work for your device.
Close, without crowding
A little less tech support.
A little more family.
Let your daughter help with the printer. Keep your private things private. A trusted circle makes it clear who can do what, and puts you at the center.
- Choose each person's access.
- See what was changed and why.
- Change your mind whenever you need to.
YOUR TRUSTED CIRCLE
EYou
Evelyn
Your home. You're in charge.
AHelper
Anna
Daughter · devices and help requests
Access is specific. Sharing help requests does not share bank accounts or passwords.
Your circle. Your choices.
When something doesn't feel right
Pause. Ask.
Know your next step.
An urgent text. An unexpected charge. A caller asking for access. Make a little room to think before you act.
Look at the warning signs, choose a safe way to check, and keep track of what you find.
Good help respects your boundaries
Confidence starts
with clear choices.
Do I need a new phone or computer?
The experience starts with what you have. Guided support works differently on each device; special device management is a separate decision, with clear setup and consent.
Does my family see everything?
You choose what you share. Help requests, device details, shared passwords, and financial information need separate permissions. A family role is not blanket access to your life.
How do I know the helper is really my helper?
Start from your own saved help desk. Check the named helper and session on your screen. A good support process never asks you to move money, buy gift cards, or read out a sign-in code.
Can Know Better move money or change my benefits?
Those actions are outside this experience. A helpful next step can point you to your provider, but account changes and financial decisions stay with you and the provider's authorized process.
More time for what you know best.